Privacy Policy — Valor Fireplaces

Valor Fireplaces ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, company name, and mailing address
• Inquiry details: Product interests, project descriptions, and other information you provide through our forms
• Technical data: IP address, browser type, pages visited, time on site, and referral source (collected automatically)
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our site

2. How We Use Your Information

We use collected information to:

• Respond to product inquiries and consultation requests
• Connect you with authorized Valor dealers in your area
• Send requested product information, technical documents, and pricing
• Improve our website and services based on usage patterns
• Send marketing communications (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Authorized dealers: When you request a dealer referral or product quote, your contact information will be shared with the relevant dealer
• Service providers: Third-party vendors who assist us in operating our website and business (subject to confidentiality agreements)
• Legal authorities: When required by law or to protect our rights

4. Cookies and Tracking

Our website uses cookies to improve functionality and analyse traffic. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website. We use analytics tools (such as Google Analytics) that collect anonymized usage data to help us understand how visitors use our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inquiry data is typically retained for 3 years. You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights

Depending on your jurisdiction, you may have rights including:

• Right to access the personal information we hold about you
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to withdraw consent for marketing communications
• Right to lodge a complaint with your relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

7. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. However, no internet transmission is completely secure and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related questions or requests, please contact:

Privacy Officer, Valor Fireplaces
220 Brooksbank Ave, North Vancouver, BC V7J 2C1
Email: [email protected]